CX Assurance Blog
Insights, ideas, & inspiration on testing & improving your customer experience.
Category
Tag
Selection filters
September 27, 2023
Learn how to get the most out of your VoC program with these 5 tips, including optimizing the survey experience, determining drivers, and closing the loop.
August 29, 2023
Choosing the correct timing improves survey participation rates, and results in gathering more relevant and high-quality feedback.
August 22, 2023
These 13 habits and qualities enable the best customer experience organizations to continuously deliver consistently high customer service and CX.
August 8, 2023
Achieve higher survey participation rates by ensuring your survey is concise, making your customers feel appreciated and offering incentives.
August 1, 2023
Customer experience (CX) is now more critical than ever before. As the 2022 KPMG Global Customer Experience Excellence report shows, successful companies need to tailor CX to meet specific customer needs and be aware of upcoming trends and expectations.